Privacy Policy for The Malon Resort

Effective Date: [Insert Date]

The Malon Resort ("we," "us," or "our") is committed to protecting the privacy and security of our guests' and website visitors' personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book a stay, or use our services at The Malon Resort, located within 100 miles of Brooklyn, NY, with 220 hotel rooms, 42 conference rooms, 2 ballrooms, and a sports bar.

1. Information We Collect

We may collect personal information that you provide directly to us, as well as information that is automatically collected through your interactions with our website and services. The types of information we collect include:

• Personal Information: Name, address, email address, phone number, payment information, and booking preferences.
• Reservation Information: Room and event bookings, special requests, and related transaction details.
• Device and Usage Information: IP address, browser type, operating system, and other technical data about your visit to our website.
• Shabbat Observance Information: Specific requests related to Shabbat compliance, including keyless entry preferences, pre-set lighting, and dietary preferences for kosher meals.

2. How We Use Your Information

The information we collect is used to provide and improve our services, enhance your experience, and communicate with you effectively. Specifically, we may use your information for:

• Reservations and Bookings: To process and manage your hotel and conference room reservations, wedding packages, and event bookings.
• Guest Services: To deliver services requested during your stay, including housekeeping, dining preferences, and Shabbat accommodations.
• Marketing and Promotions: To provide you with information about promotions, special offers, and upcoming events, in compliance with applicable laws.
• Customer Support: To respond to your inquiries, requests, and provide assistance as needed.
• Legal Compliance: To comply with legal obligations, such as maintaining records for tax and regulatory purposes.
• Improving Our Services: To analyze usage trends and make improvements to our website, services, and guest experience.

3. Sharing Your Information

We may share your personal information with third parties in the following situations:

• Service Providers: We work with trusted third-party vendors who provide services on our behalf, such as payment processing, marketing, housekeeping, and maintenance. These vendors have access to your personal information only to perform their specific tasks and are contractually obligated to keep it confidential.
• Business Transfers: In the event of a merger, acquisition, or sale of our hotel assets, your information may be transferred to the new owners or operators.
• Legal and Regulatory Purposes: We may disclose your information if required by law or in response to a legal process, such as a subpoena or court order, or to protect the safety and rights of our guests, employees, and property.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your online experience. Cookies are small data files stored on your device that help us recognize you and understand your preferences. We use cookies to:

• Remember your booking preferences
• Track website usage to improve site performance
• Personalize content and advertisements

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your experience on our website.

5. Data Security

The security of your personal information is important to us. We use a variety of technical and organizational measures to protect your information from unauthorized access, use, or disclosure, including:

• Encryption: Sensitive information, such as payment details, is encrypted during transmission using SSL (Secure Socket Layer) technology.
• Access Control: Access to personal information is limited to authorized personnel who need it for their roles, including front desk, housekeeping, and maintenance staff.
• Cybersecurity Measures: Our website and reservation systems are monitored and maintained with up-to-date security software to prevent unauthorized access.

Despite our efforts, no security measures are foolproof, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy legal and regulatory requirements. For example, we may retain reservation records and payment information for accounting purposes, but we regularly review and delete data that is no longer needed.

7. Shabbat-Specific Information

For guests observing Shabbat, we may collect additional information to provide Shabbat-friendly accommodations. This includes requests for keyless entry, pre-set lighting, and kosher meal preferences. This information is used solely to fulfill your preferences during your stay and is handled with respect and privacy.

8. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or booking platforms. This Privacy Policy does not apply to third-party websites, and we are not responsible for their content, policies, or practices. We encourage you to review the privacy policies of these websites before providing any personal information.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information under certain circumstances.
• Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at [Insert Contact Email].

10. Children’s Privacy

The Malon Resort does not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided us with personal information, we will promptly delete it from our records.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this Privacy Policy regularly for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Malon Resort
[Address]
[City, State, Zip Code]
[Phone Number]
[Email Address]

By using our website and services, you agree to the terms of this Privacy Policy. We are committed to protecting your privacy and providing a safe and secure experience at The Malon Resort. Thank you for trusting us with your personal information.